FAQ
General
What kind of products do you sell?
We design, create, and sell Philadelphia sports apparel and accessories. Our shop includes t-shirts, sweatshirts, and more.
Where else do you sell your products?
Check out our products all across our shop, here. We also sell our products across a set of marketplaces – TeePublic, RedBubble, and Cotton Bureau.
When will I see new products on your shop?
We are always in the process of creating new designs and sharing them with Philly fans and the world.
Sign up for our newsletter to stay tuned for new postings, deals, and other South Street Threads updates!
Have an idea or inspiration to share? Reach out to info@southstreetthreads.com
Ordering
What size should I buy?
Not sure which size is right for you? Check out our size guide here. If you're between sizes we recommend sizing up — our tees run true to size on both Bella + Canvas and Comfort Colors blanks.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to reach out to us as soon as possible and we'll make sure we get you a product that is everything you wish!
What payment methods do you accept?
We accept all major credit cards – Visa, Discover, Mastercard, American Express as well as PayPal, Google Pay, Venmo, and more.
We want to make it as easy as possible to purchase our products!
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long does shipping take?
Most US orders are fulfilled and shipped within 2–5 business days. After shipping, standard delivery typically takes 3–7 additional business days. Total estimated time from order to delivery: 7–12 business days for US orders, 14–21 business days for international orders.
What is the shipping policy?
Most US orders are fulfilled and shipped within 2–5 business days. After shipping, standard delivery typically takes 3–7 additional business days. Total estimated time from order to delivery: 7–12 business days for US orders, 14–21 business days for international orders.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Where will my order ship from?
We work with an on-demand order fulfillment company so that each product is created and printed with just you in mind!
The fulfillment centers we work with have facilities located worldwide!
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How do I track my order?
You will receive a tracking link via email when your order ship out. If you have any questions about your tracking your shipment, contact us at info@southstreetthreads.com
What is your return policy?
Because every item is printed to order just for you, we do not accept returns or exchanges for size or preference reasons. We recommend checking our size guide before ordering.
That said — if your item arrives with a defect, misprint, or any damage, we will make it right immediately.
Just email info@southstreetthreads.com with a photo and your order number and we will send a replacement at no charge
Get in touch
Have other questions about your order, or a general enquiry?